Zasoota Policy

Refund Policy

Last updated: June 26, 2026. This policy explains when refunds may be approved for rental bookings.

Eligible Refunds

Refunds may be provided when a paid booking is cancelled by Zasoota, the item is unavailable after payment, duplicate payment is received, or a service issue is verified by the support team.

Non-Refundable Cases

Refunds may not be available for completed rentals, customer-caused damage, late returns, incorrect customer details, or cancellations made after dispatch or delivery according to the booking status.

Refund Timeline

Approved refunds are initiated to the original payment method. Bank or payment partner processing timelines may vary, but customers will be informed once the refund is initiated.

How to Request a Refund

Customers can contact support with the booking ID, registered phone number, payment details, and reason for the refund request.

Contact

For refund support, contact Zasoota at zasoota.in@gmail.com or 8796318284.